Frequently Asked Questions (FAQ)

1. Where is VAYVANA located?

VAYVANA is based in Los Angeles, California, offering trendy and affordable women's fashion, including Regular and Plus Size collections.

2. How do I choose the right size?

We recommend checking the sizing information on each product page. Sizing may vary depending on the style and fit. For assistance, please contact us.

3. How long does shipping take?

Orders are typically processed within 2–3 business days. U.S. delivery generally takes 3–5 business days after shipment. International delivery times vary by destination.

4. Do you offer international shipping?

Yes! We ship to eligible international destinations. Shipping costs and available options are displayed at checkout. Customs duties and import taxes may apply.

5. How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information when available.

6. What is your return policy?

We offer a 30-day return policy on eligible U.S. and international orders. Items must be unworn, unwashed, and in their original condition with tags attached. Certain exclusions apply. See our Return & Refund Policy for details.

7. Can I exchange an item?

Yes! Eligible items may be exchanged for a different size or color within 30 days of delivery, subject to availability.

8. What are Mystery Boxes?

Mystery Boxes contain randomly selected clothing items. Styles and colors vary, making every box a surprise. Mystery Boxes are Final Sale and cannot be returned for personal preference. Your rights regarding defective or incorrect items remain protected.

9. What if I receive a damaged or incorrect item?

Please contact us within 30 days of delivery with your order number and photos of the issue. We'll help arrange an appropriate replacement or refund.

10. How can I contact VAYVANA?

For questions about products, orders, shipping, or returns, please visit our Contact Us page. Our customer support team will be happy to assist you.